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- How do I receive technical support?
There are several ways to receive technical support. If you are looking to report any major issue that requires immediate response; either an enhancment, defect or ... - How do I log in?
Logging in requires several things. You must know your userid You must have a password (or you can set one initially) You must know the URL in which ... - How do I reset my password?
Your password is initially set by the CBC or Mindshare administrator and can be provided to you over the phone or by Mindshare technical support. However, ... - How Does the Mindshare Predictive Analytics Module (ICARE) Work?
ICARE™ Predictive Analytics Immediate Case Accountability and Risk Escalation This brief introduction answers some basic questions about ICARE. Please download the attached PDF for a more in-depth ... - How long does it take to update the Mindshare view (of the mobile app)?
Data entered into FSFN before 6pm is available the next morning after 9am. Any data entered after 6pm (the FSFN cut off time the daily ... - How long does it take to update the FSFN view (of the mobile app)?
The FSFN view is real-time (against FSFN web services). ... - How Do I Navigate My Mobile App?
... - How Do I Update a Photo Using My Mobile App?
Begin by navigating to the dependent detail screen, also known as the child information view. From here, you can follow these steps to update a ... - How Do I Enter Case Notes Using My Mobile App?
Using your mobile app, navigate to the dependent detail screen and scroll down the page. Tap the green plus icon and complete the case note ... - How Do I Add a New K12 Report Card?
Using your mobile app, navigate to the dependent detail screen. Tap the New K12 Report Card button. Complete all of the required yellow fields, and ... - How Do I Update a Photo Using My Mobile App?
Begin by navigating to the dependent detail screen, also known as the child information view. From here, you can follow these steps to update a ... - How Do I Enter Case Notes Using My Mobile App?
Using your mobile app, navigate to the dependent detail screen and scroll down the page. Tap the plus icon and complete the case note fields. Tap ... - How Do I Navigate My Mobile App?
Mindshare View Select the Mindshare view to see your caseload list with green, yellow and red indicators for each case. Note that The Mindshare View is up-to-date ... - How do I use the Favorites box on the menu?
Save time by customizing a quick reference place to remember those dashboards you use frequently. Find the dashboard you want to add to your favorites, ... - How do I enter my Training Hours
After you login, navigate to the Main Menu and click on "Employee Training Form" from the EMPLOYEE TRAINING box. Complete the required fields: Agency (Select from ... - How do I configure the App on a phone for the video meeting?
If a remote party is going to use the App, they must first download and configure Jitsi Meet. This can be downloaded at the App ... - How do I grab a picture from the video meeting?
To grab a photo first ensure the you have installed the Nimbus plugin or somthing compatible. Copy and paste this link into your chrome browser: https://chrome.google.com/webstore/detail/nimbus-screenshot-screen/bpconcjcammlapcogcnnelfmaeghhagj?hl=en-US Once ... - How to moderate a successful video meeting
Please click on the following podcast to download and view the tutorial on moderating a successful video meeting. NOTE: it may take a few ... - How to Log In to Mindshare as well as Access Support
Please click on the following podcast to download and view the tutorial on logging in to Mindshare as well as understanding how to access support. ... - How to take a photograph during a video meeting
Please click on the following podcast to download and view the tutorial for how to grab a photograph during a video meeting. This popcast will ...
