Mindshare Knowledge Base

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  • Support: How do I receive technical support?
    Answer: There are several ways to receive technical support. If you are looking to report any major issue that requires immediate response; either an enhancment, defect or ...
  • Getting Started: How do I log in?
    Answer: Logging in requires several things. You must know your userid You must have a password (or you can set one initially) You must know the URL in which ...
  • Getting Started: How do I reset my password?
    Answer: Your password is initially set by the CBC or Mindshare administrator and can be provided to you over the phone or by Mindshare technical support. However, ...
  • Email Reminders: What Is a K12 Reminder?
    Answer: A K12 Reminder is an email distributed to case managers and supervisors based on the following rules and date ranges for completing K12 Reports cards ...
  • Support: What is the Mindshare Help Desk Ticket System?
    Answer: About the Mindshare Ticket System The Mindshare Ticket System is a tracker that allows distributed teams to capture and organize issues, assign work and follow team ...
  • iOS: What is the Mindshare Caseworker Mobile App and why should I use it?
    Answer:     Mindshare's Caseworker Mobile App is designed to make your life easier and save you time. The App not only gives you on-the-go access to your caseload ...
  • TeleShare Podcasts: How to moderate a successful video meeting
    Answer: Please click on the following podcast to download and view the tutorial on moderating a successful video meeting.    NOTE: it may take a few ...
  • TeleShare Podcasts: How to Log In to Mindshare as well as Access Support
    Answer: Please click on the following podcast to download and view the tutorial on logging in to Mindshare as well as understanding how to access support.  ...
  • TeleShare Podcasts: How to take a photograph during a video meeting
    Answer: Please click on the following podcast to download and view the tutorial for how to grab a photograph during a video meeting. This popcast will ...
  • TeleShare Podcasts: About Mindshare's TeleShare
    Answer: Please click on the following podcast to download and view the tutorial on what TeleShare is and how it can be useful for your agency. ...

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